Care FAQs
Posts filed under "Browser Issues"
To clear your browser cache in Internet Explorer:
- From the tools menu, choose the Internet Options item
- Under the temporary intern files, click the "Delete Files" button
- Select the checkbox for "Delete all offline content"
- Click OK
- Click OK to exit the Internet Options dialog box.
To aid us in troubleshooting problems other than the generic HTTP 500 Server error, please make the following changes in internet explorer:
Tools Menu -> Internet Options -> Advanced Tab
Scroll about one third down the list and uncheck "Show friendly HTTP errors."
If you are able to reproduce your problem again, you should get a more thorough error message than just "HTTP 500". Please send us the full text of your error.
Problem
In Firefox 2.0 and above, some links (when clicked) will launch the target URL in a new tab when the author intended those links to appear in an entirely new window instead. (These links are normally written with a "target=_blank" attribute.) Clicking the same link in other browsers has a different effect; the link launches a new window as expected.
Cause
This behavior is occuring because of the default security settings in the Firefox browser.
Solution
Using an advanced editing console, you may adjust the security settings in Firefox if desired. Please note that we recommend this technique only for advanced users and we urge you to practice extreme caution, since some settings in the browser configuration can lead to serious problems if treated incorrectly.
To change the settings for Firefox's handling of new window links:
- Open the Firefox browser.
- In the Address bar, type "about:config" (Note that there is no "http://" preceding this, and there is no space between the words).
- You will see a list of preferences and values for various items in Firefox. Scroll down to "browser.link.open_newwindow.restriction". Double-click this item.
- Enter a value of "1" in the field and click OK.
The browser will now open appropriate links in a new window instead of a new tab.
For more information on browser settings in Firefox, see http://www.mozilla.org/support/firefox/tips.
To delete cookies:
(NOTE: if you have logins to websites or other information saved in cookies, you will need to enter this information again when visiting particular sites on the Internet)
- From the tools menu, choose the Internet Options item
- Under the temporary Internet files, click the Delete Cookies" button
- Click OK
- Click OK to exit the Internet Options dialog box.