A traceroute can help the Support Team locate a connection problem in the Network.  If a traceroute is necessary to investigate an issue, please use these steps:

Windows Users

1)      Click on the Windows start menu and select Run

2)      When the Run box pops up on your screen, type “cmd” and click OK

3)      After the DOS black screen appears, type the word “tracert” next to the prompt followed by your domain name 
         and hit Enter

         Example: tracert www.siteorganic.com

4)      A list of server responses will appear one line at a time

5)      When the trace has completed, right-click on the black screen and choose “Select All”

6)      Right-click again and choose “Copy”

7)      Create a new support ticket (or reply to an existing one) and paste the results of your tracert into the body of your message.  You can paste by right-clicking in the body area.  (Note: create a new support ticket at http://www.siteorganic.com/support/contact.asp).

Mac OS Users

Please follow instructions shown here or here.