Care FAQs Articles
Problem:
Audio files are available for download on your Website. However, when you add these programs to a podcast, the files will not download or play (for instance, in iTunes).
Solution:
This condition is normally present when your MP3 filenames violate one or more rules for best-practice file naming. Among them:
- File names should not contain periods (".") except to separate the filename from its 3-letter extension
- File names should not contain apostrophes (" ' ")
- File names should not contain spaces
- File names should be as short as possible
Instead of a file name like this:
MB - 2005.10.12 - John Doe - Connect - Mono.mp3
We recommend a file name like this:
mensbreakfast_051012_johndoe.mp3 (note the underscore characters, instead of spaces)
If you rename your MP3 files in a similar way, this should solve the problem.
PLEASE NOTE that renaming a file in the SiteOrganic File Manager does not actually rename the physical MP3 file, and therefore will not fix the podcast issue. You must rename the file on your local machine first, then re-upload it to the server. Once this is done, you can delete the older version from the server.
Refer to the SiteOrganic Help library for information on uploading files in the File Manager.