Problem:
When listening to an MP3 audio file on its own, the audio sounds fine.  However, when listening to the audio through your SiteOrganic Media Player, the audio sounds distorted, as if a tape is playing at double speed. 

Cause:
This issue is occurring because the Media Player (which uses Adobe Flash to stream and play the audio files) will only accept certain sample rates for audio files.  If an audio file is not encoded at one of these sample rates, then distortion may occur.

Solution:
Using audio editing software such as ProTools, Adobe Audition or another MP3 capable sound editing program, convert your audio file to a 16-bit file at one of the following sample rates:

• 11.025 kHz
• 22.050 kHz (recommended for most programs - good balance of sound quality and compression)
• 44.100 kHz

You should also make sure that your MP3 file is saved with an acceptable bitrate--normally between 32kbps and 48kbps--for optimal streaming performance.  Lower bitrates will result in poor audio quality; higher bitrates might result in choppy playback for users with slower connections.

Save your file and upload it to your Website using the SiteOrganic file manager (delete the older one first, if necessary).  Once added to a media archive, the file should now sound normal.