Since many of our clients utility GoDaddy as their SSL certificate provider, we are offering the below instructions for renewing your certificate.  Use these instructions to renew your certificate if it is about to expire (or even if it has already expired). 

Please note that we do not support the GoDaddy Website, and they may change their process at any time. These instructions were valid as of April 27, 2009.

BEFORE YOU BEGIN: you will need to obtain a NEW Certificate Signing Request (CSR), so please contact our Care team to generate this new file.  This is a small file that ends in *.csr; you can open it in any plain-text editor such as Notepad.  You'll see a large jumble of letters and numbers with "-----BEGIN NEW CERTIFICATE REQUEST-----" at the top.

Step 1: Select and pay for your certificate

Go to http://www.godaddy.com and login with your account number/password.  Under "My Products", choose SSL Certificates.  You will see the following screen:

Click on the name of your certificate, and then choose the renewal period on the right side of the screen.  Do NOT click the "Manage Certificate" link yet!

Complete the payment.

Step 2: Renew the Certificate

Once you have paid for your certificate, you should see that the "Billing Date" next to the certificate (on the above screen) has been updated to reflect the new term.  Once you have confirmed this, click the "Manage Certificate" link.  This will take you to the Certificate Manager site, shown below:

On the right side of the screen, you will see one or more certificate credits. Choose the credit you wish to use, then click the "Request Certificate" button.  This will take you to a screen where you can confirm all of the details that were entered when you first purchased your certificate.

Step 3: Enter your CSR (Certificate Signing Request)

Open the file new CSR file you received from our Care Team in a text editor such as Notepad, and then copy/paste the entire contents into the GoDaddy site.  Be sure to include the ENTIRE contents of the file, including the first and last lines:

-----BEGIN NEW CERTIFICATE REQUEST-----

-----END NEW CERTIFICATE REQUEST-----

For server software, choose Microsoft IIS or Microsoft IIS 6.0.

Step 4: WAIT for an Email from GoDaddy

Once you have successfully entered your CSR (step 3 above), you will receive an Email from ra@godaddy.com.  This message normally arrives within an hour or less.  The subject will say, "Your SSL Certificate Has Been Renewed".

In the body of this Email, click the link (where indicated) to retrieve your certificate.  Be sure to choose "IIS" or "Microsoft IIS" as the server type, then click Continue.

Step 5: Download your certificate

Click the "Download Signed Certificate" link and save the *.zip file to your desktop (or anywhere you'd like).  Send this file to us, and our server administrators will install it for you.  Once this is complete, your site will be secure!